Data Protection Complaints

How to raise a data protection concern or complaint

Wey Valley Radio takes the handling of your personal data seriously. If you have a concern or complaint about how we have collected, used, stored, or shared your personal information, you can tell us and we will look into it.

How to contact us

You can raise a data protection complaint by:

• Email: [email protected]
• Our website contact form: choose “Data protection” as the enquiry type
• Post: Data Protection Lead, Wey Valley Radio, 37 High Street, Alton, Hampshire, GU34 1BD

Please tell us as much as you can about your concern — what happened, when, and what you would like us to do — so that we can look into it properly.

Who handles your complaint

Data protection complaints are handled by our Data Protection Lead, Julie Cottrell, who is a Director of the station.

What happens next

• We will acknowledge your complaint as soon as we can, normally within 10 working days.
• We will look into it and give you a substantive response without undue delay, and in any case within one month of receiving it.
• If your complaint is complex and we need more time, we will let you know and explain why. By law we may extend the period by up to a further two months for complex cases.
• Our response is free of charge.

If you are not satisfied

If you are unhappy with how we have handled your complaint, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection:

• Website: ico.org.uk/make-a-complaint
• Helpline: 0303 123 1113
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would, however, appreciate the chance to address your concerns first, so please do contact us before approaching the ICO if you can.

Last reviewed: June 2026